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Best Buy
(submitted by Gary Adams on
2-6-2004)

Best Buy, Union City, CA on 10-15-03
Last year I was looking for a
cheap set of speakers for my home haunt and spotted a pair of Yamaha 100 watt
3-way speakers at Best Buy. They were advertised at BestBuy.com for 50% off the
list price. I go to the store, find a sales guy and tell him what I want. He
finds the speakers, and goes into the "extended warranty" speech. I tell him
that I don't want the warranty and why. Surprisingly, he's OK with this. I take
the speakers to checkout, where they are rung up at the full price. I explain to
the cashier that there is a sale on this item, but she never heard of it. I'm
sent to Customer Service, where I'm told that the sale price only applies to
BestBuy.com items, and the store does not price-match it's own web specials. So
the C.S. person tells me to go to the in-store computer to place the order with
BestBuy.com and the speakers will be shipped to me in a few days. However, the
site available on the in-store computer only has a 10% discount on this item. I
tell the guy that the web site had the sale price at 50% off. He tells me that
is impossible, this is the only web site where products are sold. I ask to use
the computer behind the C.S. desk so I can find the site (you can't get to that
site on the customer-use machine). He agrees, and I go right to the 50% off
price and place my order. He is honestly amazed that the in-store computer did
not have the lower price, and tells me that I will notified by email in a couple
of days as to when the order will ship. I head home, and by the time I get there
I have an email telling me that the order is ready for pick-up at the store I
just left! I call the store to confirm, and I'm told that they do not allow
pick-up at the store for web sale items. I forward the email to him, and he
agrees that I should come back and get the speakers. I wind up carrying the same
box up to the cashier, who still can't believe that the item is on sale and
doesn't believe that I've already paid for it with a web transaction. The C.S.
guy calms her down and I finally get my speakers. I can't help telling the C.S.
person that there seems to be something wrong with this business model, but as
soon as I mention the possibility of him suggesting a change to his boss, his
eyes visibly start to glaze over and he directs me to the parking lot. I'll
likely shop there again, just because the prices on some of their sale items are
pretty good, but next time I'll hang out a little while, ask to check my email,
get the goods without having to make a round trip.
Circuit City - (submitted
by
-nay on 10-4-2004)

Circuit City, Richmond VA
"Well I am an employee of circuit city and they
kicked me. It all started when I can in about an hour early to work cuz I got
dropped off. I didn't have on me uniform yet so I walked around looking at all
the new stuff, when I saw a guy needed help. I showed him to what he needed and
Helped him to pick out at least 100 dollars worth of accessories. I even led him
to another cashier because I wasn't even ready for work. After he purchased
everything I found out that Verizon had done something wrong with his service so
I took the claimi up to my manager who was in the front of the customer service
desk, in front of all the customers he said" Sir is she helping you" the guy
said yes my manager said" she's not on the clock so you shouldn't have been
asking her questions and she shouldn't of been answering them." The guy was
about to catch a plane. And of course I got punished for it and the guy only
comes back when I am there"
Animal
Hospital of Waterford, PA - (submitted
by
Carrie Rodler on 10-24-2004)

(The poor victim)
"Friday October 22nd: I took my 7-month old
kitten Raissa to be spayed. I have always gone to the Animal Hospital of
Waterford because I heard they were good. Of course, I've heard other things,
but I never had a problem.
Anyway, they performed the spay, and I picked her up at 4:30 PM that day. I was
told to take her home, put her in a warm and quiet place, leave her in the cat
carrier for two more hours, offer her water if she doesn't vomit, feed her
Saturday morning, and start the pain medication Saturday morning.
Oh, they also gave her fluids, which showed up on the bill. They never asked me
about it, but then I've always told them in the past to do whatever they need to
in order to make the cat more safe and more comfortable, so I wasn't
overly-pissed.
They said NOTHING about the sutures, NOTHING about an e-collar, and NOTHING
about the wound. Nothing.
So I took her home and immediately noticed two suture ends tied in a big, loose
knot. This was curious because 1. it was loose and 2. it just invites a cat to
eat at them. I called the Animal Hospital to ask, but they were closed. No
biggie; I'd call in the morning.
I watched Raissa like a hawk, but in the time it took me to go to the bathroom
to pee, she unknotted the sutures. I didn't know what to do, so my husband
suggested we stop down at the Emergency Pet Hospital which is only a mile away.
I left Raissa at home because she was still groggy and didn't need to be put
through anything else.
There the girl at the counter said that if the sutures come out, something will
need to be done in order to make sure the wound stays closed and therefore
heals. I nodded and went back home. By now, Raissa had removed all the sutures
and eaten them (I assume... I never found them). The wound, however, was still
closed, so still no biggie. By now it was midnight, so I just needed to get
through the next 8 hours. My husband and I took 2 hours shifts to watch her and
make sure she didn't lick the area. She cleaned herself madly, but she was much
more intersted in her legs and ass than in the wound.
Saturday, October 23rd, 8AM: Raissa's wound was still closed, so I called the
Animal Hospital of Waterford and relayed everything that had happened. "Is there
a gap?" asked the lady on the phone. "No," I replied. I was then told not to
worry about it and to call back should a gap appear.
I spent the day watching Raissa and doing computer work. She seemed in good
spirits, so I let her wander downstairs to look out the patio door. She
stretched up to claw the cat scratching post, and it was then I saw the gaping
hole in her abdomen. It was big enough for someone's index finger to fit into,
so I immediately called the animal hospital. Of course, by now (2PM) they were
closed. So I paged the vet on call even though it wasn't technically
life-threatening... yet.
Dr. Bell called me back within minutes, and he seemed perturbed. But then I had
paged him, so that made sense. I related to him everything that had happened,
and he asked me to give him the dimensions of the wound opening. I did, and he
told me the following:
1. There are two layers of sutures beneath what I see 2. There is nothing he can
do to close the wound 3. Put Neosporin in the wound 4. Put an E-collar on her
(you know, the funnel-things dogs wear...) 5. Call him Monday if it looks
infected
I thanked him and immediately put Neosporin in the wound. I then tried all sorts
of adhesive sutures to try to get the thing to close, but apparently nothing
sticks to cat skin.
For four hours I tried to brainstorm on how to keep the wound covered so that
she wouldn't get anything in it, and I became more and more pissed off. Finally
I called the Pet Emergency Center AGAIN and told her everything that had
happened since the previous night. I was worried that it would cost hundreds of
dollars, but she told me it would only be $30. Woo! But then I didn't think I
should be spending a DIME for the surgeon's mistake and/or the nurses' lack of
information...
So I fought Zoo-Boo traffic and took her in. The nurse was very kind, as was the
attending vet Dr. Felix (ironic, eh?) Both of them said at separate times that
they were surprised to hear what Dr. Bell had said. They also said she should
not be left with an open wound. Dr. Felix injected some antibiotics into the
wound and put in three staples to close it. Raissa, though scared, was alright.
Dr. Felix was very, very kind to me and didn't charge me at all. I offered to
pay or donate, but he wouldn't hear of it. I guess the Animal Hospital of
Waterford is affiliated with them, and he said something about all the
affiliated vets covering for each other.
So now I will NEVER take another animal to The Animal Hospital of Waterford.
Raissa needs her staples out in 10 days, so I am going to find where Dr. Felix
has his practice and see if he'll take her.
By the way, she's been very mobile all day, even playing and jumping up on
furniture. She's acting as if nothing happened despite my best efforts to keep
her calm and still. She's doing great now that she doesn't have A BIG GAPING
HOLE IN HER BELLY!
Ugh."
"I don't fault the entire Animal Hospital of Waterford. Another vet there, Sheila Imbur, is WAY COOL. She knows her stuff but admits it if she doesn't. She saved the life of my other cat Deus when he had a weird bleeding-from-the-ass problem. If the place was all hers, I'd go. But I will not subject my cats to Dr. Bell ever again."